Taking your clients perception of you to the next level with the Wheelhouse Enterprise Team
Most customers face pressure for cloud migration objectives
Customers are struggling with confusion due to too many options
Are you discussing DT, Risk Mitigation, Employee retention, security posture etc. with your client?
If not I can guarantee you someone else is.
Being confident in conversations, architecting solutions, while providing leading experts in the marketplace is not someone you can just hire.
Accelerate your vision with the right people at the table so your customers can make decisions with you instead of without you
Wheelhouse Journey
1.
Discovery
Understanding Potential Client:
Ensure all needed information is obtained from Lead Source and prepare Client Bio Summary. Gather additional insight into potential Client from existing industry relationships
Wheelhouse Virtual Solutions
Engage & Discover:
Make initial contact with lead and qualify lead through full discovery.
Wheelhouse Virtual Solutions
Strategize:
Engage the proper expertise to discuss with Client.
Wheelhouse Virtual Solutions
Telarus
Explore & Architect:
Explore all options and architect solutions.
Wheelhouse Virtual Solutions
Telarus
2.
Propose & Close
Present & Align Requirements:
Present solutions to potential Client. Obtain feedback and align requirements.
Wheelhouse Virtual Solutions
Service Provider
Telarus
Propose & Present:
Prepare proposals based on aligned requirements and present to potential Client.
Wheelhouse Virtual Solutions
Service Provider
Selection Process:
Assist Client in determining the best fit for their requirements.
Wheelhouse Virtual Solutions
Telarus
Negotiate & Close:
Finalize negotiations with selected service provider and close the deal.
Wheelhouse Virtual Solutions
Service Provider
3.
Implement & Support
Contract Execution:
Review and finalize contract T&Cs and obtain Client signature.
Wheelhouse Virtual Solutions
Service Provider
Implementation:
Insure clean paperwork and proper handoff of executed contract and all required paperwork to Provider for project management & implementation of desired solution.
Wheelhouse Virtual Solutions
Service Provider
Client Onboarding:
Engage Client Onboarding Team of Service Provider to welcome new Client, host kickoff call for introductions to team and what to expect going forward, provide contact & escalation list of selected Provider and review next steps.
Wheelhouse Virtual Solutions
Service Provider
Lifecycle Support:
Engage Customer Support Team of Service Provider to support Client for all lifecycle support requests once initial implementation project is complete. This will include hands on support from the Provider for all subsequent orders, MACD’s, billing requests and trouble tickets as well as added value from the Wheelhouse Team to oversee support at key touch points.
Wheelhouse Virtual Solutions
Service Provider
Telarus